Privacy Policy
This policy explains how Verve Collections handles personal information on store.soundswift.com. Verve Collections is the merchandise marketplace in the SoundSwift ecosystem. These marketplace practices apply to Verve Collections accounts, storefronts, and orders. They do not automatically apply to every unrelated SoundSwift product.
This policy describes the practices of the marketplace. It is not a statement that a particular regulator has certified the store.
Information we collect
- Account information. A Verve account can include a username, email address, name fields, and a password credential stored in a protected form. Public registration on Verve is not open. Accounts are created through the sign-in methods the store offers, including Continue with SoundSwift.
- SoundSwift sign-in. When you continue with SoundSwift, Verve receives the email address, the username, and a SoundSwift account identifier used to recognize the same person later. Verve does not receive your SoundSwift password or SoundSwift payment credentials.
- Seller profile. A seller application and profile can include the store name, description, logo, banner, public email, public phone, location, website, social links, and the seller's shipping and return notes. Information the seller marks for the public storefront can be shown on that storefront.
- Orders. An order can include the products, quantities, options, prices, discounts applied to eligible merchandise, shipping method and charge for each fulfillment group, and the order status.
- Shipping details. A physical order includes the recipient name, shipping address, and the contact details submitted for delivery.
- Contact messages. The Contact page and Contact Seller form store the name, email, subject, and message you submit, so the message can be answered.
- Payment records. When a payment method is available and you use it, Verve keeps a transaction record such as the method name, amount, status, and a transaction reference. Verve is not designed to store a full payment-card number. Card details are collected by the payment provider when a card method is offered.
- Device and security data. The store may process the IP address, browser type, and similar log data needed to keep sessions secure, limit abuse, and investigate fraud. A seller-agreement acceptance record includes the agreement version, the time of acceptance, and may include the IP address and browser string for that acceptance.
- Cookies and sessions. See the Cookie Policy for the cookies the store actually uses.
How information is used
Verve uses personal information to provide accounts, authenticate users, operate the marketplace, process orders, give a seller the details needed to fulfill that seller's part of an order, communicate about an order, provide customer support, prevent fraud and abuse, keep business records, maintain the security of the store, and meet legal obligations where they apply. Verve does not sell customer lists. The marketplace does not build advertising profiles of shoppers.
Independent sellers and fulfillment
Some merchandise is sold and shipped by independent sellers, not by Verve Collections. When you buy physical merchandise from a seller, Verve may provide that seller with the information reasonably needed to fulfill and support that seller's portion of the order. That can include the recipient name, shipping address, the contact details needed for delivery, the products and quantities, and fulfillment details such as the shipping method.
A seller does not receive your password, your SoundSwift sign-in secret, your payment-card number, unrelated account information, or another seller's order information. A seller may use customer information only to fulfill the order, provide order-related service, handle an authorized return or dispute, and meet a legal obligation. Those limits are also in the Seller Agreement.
Verve fulfills merchandise that Verve itself lists. Verve keeps the corresponding order and shipping information for that merchandise.
Payment providers
When available, payments may be processed by third-party payment providers such as Stripe or PayPal. Those providers receive the information needed to process the payment. Their own terms and privacy notices apply to their handling of that information. A payment method appears at checkout only when Verve has configured it.
Other sharing
Verve may share information with a service provider that hosts the store, sends mail, or protects the service, and only for that purpose. Verve may also share information when the law requires it, or to investigate fraud, abuse, or a violation of the marketplace rules. Verve may disclose a completed order's necessary details to the seller who must ship that seller's items, as described above.
Retention
Verve keeps information for as long as it is needed to operate the marketplace, complete orders, keep transaction records, handle disputes, prevent fraud, and meet legal obligations. The store does not publish a single deletion period for every category of record. When information is no longer needed for those purposes, Verve deletes it or de-identifies it, subject to records that must be kept.
Security
Verve uses reasonable administrative and technical safeguards appropriate to a marketplace of this kind, including access controls and protected password storage. No internet transmission or storage system can be guaranteed absolutely secure.
Privacy rights
Depending on your location and applicable law, you may have rights to access, correct, or delete personal information, to receive a portable copy, to restrict or object to certain processing, to receive information about certain disclosures, or to opt out of certain uses. Those rights are not the same in every place, and some requests can be refused where the law allows, including when a record must be kept for an order, a dispute, or a legal duty.
A privacy request can be sent through the Contact page. Verve may need to confirm that the request comes from the account holder. Verve has not appointed a data protection officer on this page.
Children
Verve Collections is not directed to children, and it is not intended to knowingly collect personal information from children in a way that violates applicable law. A person should use the marketplace only if they are old enough to form a contract for the purchase, or if a parent or legal guardian may lawfully complete it for them. If you believe a child has provided personal information, contact Verve through the Contact page and Verve will take the steps that apply.
Updates
Verve may update this policy. The revised version will be posted on this page. Where the law requires notice or consent for a change, Verve will follow that requirement.
Contact
Privacy questions and requests go through the Contact page at store.soundswift.com.
