Return Policy
This policy is the Verve Collections marketplace baseline for returns and refunds at store.soundswift.com. It applies to merchandise bought on the marketplace, whether Verve or an independent seller fulfills it. It does not replace rights you have under applicable law.
Baseline window
For ordinary eligible physical merchandise, you may request a return within 30 days after delivery. The request should identify the order and the items. Send the request to the seller with Contact Seller, or to Verve through the Contact page when the seller has not published a contact email or the merchandise is Verve's.
Eligible items should be unused, unworn where that applies, in substantially the same condition as received, and with the original packaging and tags where that is reasonable. These conditions do not override your rights for merchandise that arrives damaged, defective, incorrect, missing, or materially different from the listing, and they do not override rights that applicable law provides.
Seller information
A seller may publish a return note that is more generous than this baseline, for example a longer window. A seller note cannot reduce this 30-day baseline for ordinary eligible physical merchandise, and it cannot override applicable law. A statement that a seller does not accept returns does not apply to an item that arrived damaged, defective, incorrect, missing, or materially misdescribed, where this policy or the law requires a remedy.
Exclusions
Where applicable law allows, the baseline window may exclude:
- Personalized or custom-made merchandise.
- Hygiene-sensitive goods once they have been opened or used.
- Digital or downloadable goods after you have accessed or downloaded them.
- Merchandise clearly identified as final sale before purchase.
- Merchandise damaged by customer misuse after delivery.
An exclusion is not applied where the law requires a remedy, including for merchandise that is faulty or not as described.
Damaged, wrong, or missing items
Contact the seller, or Verve if the seller cannot be contacted or the merchandise is Verve's, if an item arrives damaged or defective, the wrong item arrives, the item is materially different from the listing, an item is missing, or merchandise is not shipped. Include the order number and a short description of the problem. You do not have to accept a "no returns" note for those problems when this policy or applicable law gives you a remedy. The remedy can include a replacement, a repair, or a refund of the affected amount, depending on the situation and the law.
Return shipping
Verve does not promise to pay return shipping in every case. Where the problem is a seller or platform error, a wrong item, or qualifying defective or damaged merchandise, the seller responsible for that merchandise is expected to bear the reasonable return cost, subject to applicable law. For an ordinary change-of-mind return of eligible merchandise, return shipping is the customer's responsibility unless the seller's return note says otherwise. Nothing in this section removes a right the law gives you to a cost-free remedy.
Refunds
If a return or cancellation is approved, the refund covers the eligible merchandise amount and, where the law or this policy requires it, the related shipping amount. A merchandise discount that was applied is taken into account so the refund matches what was paid for that merchandise.
Approval of a return does not mean a payment provider has already reversed the charge. Verve does not currently reverse Stripe or PayPal charges automatically from the order screen. When a refund is due, it is processed through the original payment method once the payment reversal is carried out, and the provider's timing applies. If the payment method cannot be reversed, Verve will describe the alternative that is available.
Contact
Start a return request with Contact Seller on the store that fulfilled the item, or through the Contact page for Verve-owned merchandise and for stores that have not published a contact email.
