Shipping Policy
This policy explains how physical merchandise is shipped on Verve Collections at store.soundswift.com. Verve Collections is the merchandise marketplace in the SoundSwift ecosystem.
More than one store in an order
An order can include merchandise from Verve and from one or more independent sellers. Items are grouped by who fulfills them. Because of that:
- Items can ship separately.
- Different stores can offer different shipping methods.
- Shipping charges are calculated separately for each fulfillment group and added to the order.
- Delivery estimates can differ by shipment.
- Tracking, when the shipper provides it, is specific to that shipment.
The shipping choices and charges shown at checkout are the ones that apply to that order. A merchandise discount does not reduce the shipping charge.
Who ships
The seller is responsible for packing and shipping that seller's merchandise, using the seller's own shipping methods. Verve ships merchandise that Verve itself lists, using Verve's shipping methods. A seller does not use Verve's shipping methods for the seller's merchandise. Digital goods are not given a shipping charge.
If a store has no active shipping method for a physical item, checkout cannot complete for that item. The store will say that shipping is not currently available for that store. Verve will not silently treat the shipment as free or substitute another store's method.
What you need to provide
You must provide a deliverable name, address, and contact details. If the address is incomplete or incorrect, delivery can fail, and the consequence of that failure is handled under applicable law and this policy. A carrier's estimate is not a guaranteed delivery date unless the method you select says that it is guaranteed.
Delays and risk
Weather, customs, a carrier, or an incorrect address can delay a shipment. Verve does not promise a delivery speed the selected method does not offer. Applicable legal rights about delivery and non-delivery are not waived by this policy.
Seller notes
A seller may publish a shipping note on the storefront with handling or carrier information. That note is additional information. It cannot override this policy or applicable law.
Contact
A shipment question about a seller's merchandise can be sent with Contact Seller on that store. A question about Verve-owned merchandise, or a store with no published contact email, can be sent through the Contact page.
